I know I've been missing from action for bit, but work has been all consuming. Sherman said, "War is hell" so I will take creative license here and say, "Work is hell!" Thanks history buff husband for the quote and encouraging to write my rant. Its cheap therapy after all.
I come home brain drained and play those silly games on Facebook. Something always has to be harvested, built or iced and the best part is that I don't have to "tally" "feedback" or "submit" a damn thing. Now if only those millions of Mafia Wars rubles were real.
Seriously, I'm in the weeds at work. Ever have one of those days, weeks (or dare I say a month?) when for every case you close you seem to get two more? If I was waiting tables, I'd be rolling in the tips.
I feel like I'm a treadmill going no where fast. If I was on an actual treadmill, I would have burned millions of calories, but nope, my butt continues to enjoy that "I sit in a chair all day" spread. I've been at this job for close to seven years and let me calculate it, that would come out to be gaining about 7 pounds a year!
Have I mentioned that I really thought that I'd only be at this job long enough to go through paid training? Now I'm "an old timer" and people know who I am and ask me how to get into my department. Simple, someone has to move away to work on a mission, get fired, or die. For my company, I'm well paid but when you compare it to the real world it can be insulting.
I don't have a clue who works in the other departments anymore, those chairs are twirly chairs and before you know it know it the chairs spin and new faces appear. The good thing is that I can nod at the other "old timers" with that "same shit different day" attitude and laugh quietly at the fresh happy people who will be beaten down by the man in no time at all.hhhhh, I feel better now.
A place to proclaim, vent and giggle about life, work and the world around me.
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Wednesday, August 11, 2010
Sunday, July 25, 2010
Blogging Dilemma
I've been investigating on ways to improve my blog and I have a dilemma. The key advice I keep coming across is to stick to one subject. My problem is that my life is multi layered. Another tidbit was to keep your paragraphs short. Really? Is this paragraph too short or two long?
I'm a "working mother." But nearly every woman I know has worked outside the home, or works her ass off at home or will work outside the home again. I have interesting views on working and being a mother which I have yet to explore in my blog, but it is a topic on my "To Blog" list.
I work for a large corporation in customer service. Yes, I spend 40 and sometimes plus hours on the job. I encounter things that vary from the ridiculous to the sublime. I've only tickled the surface of working for "the man."
But I am also a wife, married for eleven years. I am the proud parent of a single child. Just these two areas of my life give me enough material to write for ions. Both have their challenges and rewards that I think are worth sharing.
And I am an activist with a strong political voice. Perhaps many will not champion my causes, but I agree to disagree.
How can I chisel down to one area of my life? Should I even try? My dear readers, I would love to hear from you on this... really, get to commenting.
I'm a "working mother." But nearly every woman I know has worked outside the home, or works her ass off at home or will work outside the home again. I have interesting views on working and being a mother which I have yet to explore in my blog, but it is a topic on my "To Blog" list.
I work for a large corporation in customer service. Yes, I spend 40 and sometimes plus hours on the job. I encounter things that vary from the ridiculous to the sublime. I've only tickled the surface of working for "the man."
But I am also a wife, married for eleven years. I am the proud parent of a single child. Just these two areas of my life give me enough material to write for ions. Both have their challenges and rewards that I think are worth sharing.
And I am an activist with a strong political voice. Perhaps many will not champion my causes, but I agree to disagree.
How can I chisel down to one area of my life? Should I even try? My dear readers, I would love to hear from you on this... really, get to commenting.
Sunday, July 18, 2010
Tales from The Service: Seriously, You Can't Make This Stuff Up...
The truth is stranger than fiction! Seriously, I couldn't make this up... even if I tried. Please note that I have only edited company identifying information but this is an actual complaint where I had to provide a written response:
"I purchased a tool box from X. Both latched broke. Being a "Tool", I asked for a replacement. They replyed that it was not a hand tool. The tool box is carried by hand an is a tool as defined by Websters dictionary, "an instrument or apparatused used in performing an operation or mecessary in the practive of a vocation or professional/" The tool box is sold int the tool deptment. The product is carried by hand. Therefore it is a hand tool."
I don't remember the customer's name but I'm sure it ended with a "Y" like Jimmy, Bobby or Tommy and most likely he was from West Virginny, Mississippi, or possibly Alabama.
The following is what ran through my head as an immediate response:
"Dear Mr. Jimmy, Bobby or whatever your name is:
We have reviewed your complaint and due to the fact that you failed to quote the dictionary correctly, there is no possibility that we can attempt to assist you. In addition, please return to elementary school and you will see that computers have this nifty feature called (drum roll please...) Spell check. When you decide to get some 'edumication' you may return to our store. "
Of course I had to write a friendly letter stating that we regret if Mr. Jimmy, Bobby or whatever his name is, misunderstood the definition of hand tool, but we stand by our decision that he is not entitled to a replacement, exchange or a refund.
"I purchased a tool box from X. Both latched broke. Being a "Tool", I asked for a replacement. They replyed that it was not a hand tool. The tool box is carried by hand an is a tool as defined by Websters dictionary, "an instrument or apparatused used in performing an operation or mecessary in the practive of a vocation or professional/" The tool box is sold int the tool deptment. The product is carried by hand. Therefore it is a hand tool."
I don't remember the customer's name but I'm sure it ended with a "Y" like Jimmy, Bobby or Tommy and most likely he was from West Virginny, Mississippi, or possibly Alabama.
The following is what ran through my head as an immediate response:
"Dear Mr. Jimmy, Bobby or whatever your name is:
We have reviewed your complaint and due to the fact that you failed to quote the dictionary correctly, there is no possibility that we can attempt to assist you. In addition, please return to elementary school and you will see that computers have this nifty feature called (drum roll please...) Spell check. When you decide to get some 'edumication' you may return to our store. "
Of course I had to write a friendly letter stating that we regret if Mr. Jimmy, Bobby or whatever his name is, misunderstood the definition of hand tool, but we stand by our decision that he is not entitled to a replacement, exchange or a refund.
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